Conditions

Hi! Thank you for showing interest in our products.

Before we proceed to placing your order, we would like to inform you on the terms and conditions applicable to your purchase. You must accept these terms and conditions prior to your order as they form an integral part of the agreement between me (FRAGILLE BV – registered with the Crossroads Bank for Enterprises with number 1006.221.679) and you. Please read them with care.

1. Language

These terms and conditions are drawn up in English. By accepting our terms and conditions, you explicitly acknowledge that you understand your rights and responsibilities, as explained below, resulting from our agreement.

Deze algemene voorwaarden zijn opgesteld in het Engels. Door onze algemene voorwaarden te aanvaarden, erkent u uitdrukkelijk dat u uw rechten en verantwoordelijkheden met betrekking tot onze overeenkomst, zoals hieronder uiteengezet, begrijpt.

Ces termes et conditions sont rédigés en anglais. En acceptant nos termes et conditions, vous reconnaissez explicitement que vous avez compris vos droits et responsabilités, comme expliqué ci-dessous, dans le cadre de notre accord.

Section A

2. Placing orders and concluding our agreement

If and when you purchase products for commercial or professional purposes (f.e. by filling out your VAT number),please refer to Section B of these terms and conditions.

The offers on the website www.fra-gille. (http://www.fra-gille.)be are intended exclusively for consumers who make the purchase for a purpose that cannot be attributed to their commercial or professional activities. By submitting your order, you declare that you are acting for private purposes only.

To purchase an item, you have to fill in the required buyer details and shipping method. By clicking on "order", you are placing a binding order for the items in your shopping basket and you are committing to paying for them. Once you have placed your order, we will send you confirmation of your order by e-mail as soon as possible. Once you have received the confirmation of your order by us, this agreement is binding.

Please note that our commitment to deliver your order may be exceptionally suspended in the event of a force majeure situation that rests with us.

If products are out of stock, we will promptly refund any payment you have made. Please be advised that we cannot be obligated to purchase the ordered items elsewhere nor shall we be obligated to reproduce such products. Any possible liability for unavailable articles will in any case be limited to the amount paid by you for the unavailable articles that we will refund to you without delay.

We reserve the right not to accept an order or to cancel the order if such product is out of stock or if it has been placed by the use of software, a robot, crawler, spider or automated system or scripted behaviour and the use of external services to place an order on your behalf.

Time periods for deliveries are expressed in working days, working days mean all days from Monday to Friday, excluding public holidays in Belgium.

3. Prices, shipping costs, express delivery, and transfer of ownership

The prices listed at the time of the order apply and include VAT. Shipping costs are not included in the listed prices and will be determined based on the destination.

Ownership of the items remains with FRAGILLE BV until full payment of the purchase price, including any applicable shipping costs, is made. If payment is incomplete, we reserve the right to cancel the order and terminate the agreement by notifying you via email. In the event of cancellation, any amounts paid will be refunded within 14 days.

We offer worldwide shipping through Micropakket, DHL Express, or other service providers as indicated. For shipments to countries outside the European Union, additional customs taxes, import duties, and VAT may apply. These costs are not covered by us, and we recommend contacting your local customs office for more information before placing an order.

4. Payment

We accept payment by bancontact or credit card. We reserve the right not to accept certain payment methods for a specific order and to refer to other payment methods. Charges associated with the payment transaction shall be borne by you.

In the case of purchases by credit card, your credit card will be charged when we ship your order.

Non-payment or incomplete payment of the amount due on the due date means that you have not fulfilled your obligation to pay. We therefore reserve the right to suspend or cancel your order and immediately terminate this agreement by written notice.

5. Coupons and redemption

Coupons are discount vouchers which cannot be purchased but are issued during promotional campaigns; their validity period is limited in time.

Coupons can only be redeemed once in the context of an order and only within the specified period. Coupons may not be used to purchase gift vouchers. Please note that a minimum purchase value may be required for the use of coupons.

The value of the items must be equal to or exceed the value of the coupon. If the coupon is insufficient for the value of the products, the difference will have to be paid by one of the accepted payment methods. The value of coupons will not be paid out in cash, nor will they attract interest. Coupons will not be refunded if all or some of the items are returned.

Coupons can only be redeemed before you complete the order. If you wish to redeem a coupon, you will need to enter the code indicated on said coupon during the ordering process, and more specifically when choosing your payment method, before proceeding to payment. After payment, it will not be possible to redeem the coupon retroactively. Coupons may not be passed on to third parties. Unless otherwise agreed upon or specifically indicated on a coupon, it is not possible to accumulate multiple coupons.

If you have used a coupon which is exclusively applicable to the purchase of multiple items and one or several items of said purchase are returned, we reserve the right to charge you the original and full price for the articles that you keep.

6. Gift Vouchers and Redemption

Gift vouchers are vouchers that can be purchased if offered on our website. Gift vouchers can only be redeemed to purchase products offered on www.fra-gille.be (http://www.fra-gille.be). Gift vouchers cannot be used to purchase other or more gift vouchers. If the value of the voucher is insufficient for the value of the order, the outstanding amount shall be paid by one of the accepted payment methods.

Gift vouchers can only be used before you complete your order by entering the applicable gift voucher code when completing your customer details. After payment it is not possible to use vouchers on placed orders.

The value of gift vouchers will not be paid out in cash, and will not generate interest, even if you exercise your right of withdrawal.

Gift vouchers can only be redeemed within the timeframe in relation to said voucher.

7. Returns

Given the nature of the product(s) and the material from which they are made, you do not have the right to return any products.

All our products are crafted from precious metals such as gold, silver, and platinum. These materials hold intrinsic value and are subject to daily fluctuations in the financial markets. This fluctuation directly impacts the pricing of our products, as the cost of raw materials constitutes a significant portion of their overall value. As a result of this pricing structure, and in accordance with applicable consumer protection laws you do not have the right to withdraw from our agreement.

You will not have the right to withdraw from our agreement in the event a product is made to your specifications. Any order of products in a size, shape, or material(s) as determined by you, will be regarded as an order made to your specifications.

Any questions or concerns related to returns can be directed to customercare@fra-gille.be (mailto:customercare@fra-gille.be). We are committed to understanding your needs and will do our best to find a solution that works for you.

8. Customer Service

Should you have any other questions, please feel free to reach out by sending an e-mail to

customercare@fra-gille.be

9. Miscellaneous

These general terms and conditions constitute the entire agreement between, on the one hand, you and, on the other hand, FRAGILLE BV regarding the orders via the Website. The failure of FRAGILLE BV to exercise or enforce any right or provision contained in these general terms and conditions shall not operate as a waiver of such right or provision.

The European Commission offers consumers a platform for alternative dispute resolution. Consumers can settle their dispute regarding an online order without going to court. You can access the online dispute resolution platform via this url link: http://ec.europa.eu/odr/. (http://ec.europa.eu/odr/)

International Sale of Goods (1980) is explicitly excluded.

These Terms and Conditions operate to the fullest extent permissible by law. If any provision of these Terms are considered or determined to be unlawful, void or unenforceable, such provision is deemed severable from these Terms, which does not affect the validity and enforceability of any remaining provisions.

Section B

Placing Orders and Concluding our Agreement

The buyer accepts and acknowledges that the following articles from Section A will not apply to the agreement between the buyer and FRAGILLE BV: 2.2, 3.2, 7 and 9.2.

PRICES, SHIPPING COSTS, EXPRESS DELIVERY AND TRANSFER OF OWNERSHIP

The articles remain our property until full payment of the purchase price and, if applicable, the shipping costs. In the event an incomplete payment is made, we reserve the right to not process your order and terminate this agreement by sending an e-mail to the email address you provided.

In the event of a cancellation by either party, we will be entitled to withhold or charge a cancellation fee of 10% of the total value of the order with a minimum of 150 EUR. We will refund any outstanding amounts paid within 14 days following such cancellation.

All shipments are made EX WORKS (EXW) from the atelier of FRAGILLE BV or any other locations used by FRAGILLE BV.

Payments

In the event of delay in payment, the amount payable shall automatically, ipso iure and without prior notice, accrue interests equal to the interest rate provided by the Act of the 2nd of August 2002 on combating late payment in commercial transactions (Wet Betalingsachterstand) plus 2 (two) percentage points, with a minimum of 12%. Furthermore, the amounts owed will be increased automatically, ipso iure and without prior notice, with a fixed compensation equal to 10% of the amount payable.

Returns

Given the nature of the product(s) and the material from which they are made, you do not have the right to withdraw from our agreement.

Any questions or concerns related to returns can be directed to customercare@fra-gille.be. (mailto:customercare@fra-gille.be) We are committed to understanding your needs and will do our best to find a solution that works for you.

Miscellaneous

The application of the Vienna Convention on Contracts for the International Sale of Goods (1980) is explicitly excluded.

These terms and conditions operate to the fullest extent permissible by law. If any provision of these Terms are considered or determined to be unlawful, void or unenforceable, such provision is deemed severable from these Terms, which does not affect the validity and enforceability of any remaining provisions

This Agreement is governed by Belgian law. Any dispute with regard to the execution, performance, validity or interpretation of this agreement shall be submitted to competent courts of Antwerp, section Antwerp.